Shipping Policy for ROOTS Online Shop

1. General Shipping Information

• We currently deliver exclusively within Germany.

• Customers outside Germany may request a customized quote by contacting us via our contact form, specifying the desired products and quantities.

2. Shipping Methods and Costs (Within Germany)

Standard Shipping

• Carrier: DHL for packages.

• Cost: 4.99€ per order.

• Free Shipping: Available for orders exceeding €100 in value.

• Delivery Time: 2-3 business days unless otherwise specified.

3. Delivery Schedule

• Orders are processed promptly after payment confirmation.

• The delivery period begins:

• Prepayment: The day after the payment is initiated.

• Other Payment Methods: The day after the contract conclusion.

• No deliveries are made on Sundays or public holidays (observing Baden-Württemberg holidays).

4. Multi-Item Orders

• If an order includes items with varying delivery times, all items will be shipped together, unless the customer requests partial deliveries during checkout.

5. Undeliverable Shipments

• If delivery fails due to customer-related reasons (e.g., incorrect address), additional costs incurred will be the responsibility of the customer.

• For returns initiated under the right of withdrawal, return costs will align with the seller’s return policy.

6. Status and Availability of Items

• Stocked Items: High availability ensures swift fulfillment for commonly purchased goods.

• On-Demand Items: Products requiring supplier consultation (e.g., custom or specialized items) may have extended delivery timelines. Customers will be notified about availability and pricing upon inquiry.

7. International Shipping

• Prospective customers from outside Germany are encouraged to submit their requests through our contact form for a tailored quote.

8. Contact Information

For additional inquiries or assistance regarding shipping:

• Email: m.andrade@roots-products.com

• Phone: +49 (0) 151 25214467

• Address: ROOTS, Edith-Stein-Straße 57, 68782 Brühl, Germany